Zendesk

Zendesk is a customer service software that supports businesses in providing great customer support.

With Zendesk, merchants can service customers via a number of channels including email, phone, Whatsapp, Instagram and live chat. Streamlining the conversation is made easy through the integration of one central mailbox that can be shared amongst teams.

Additional tools include a self-serving customer help centre and community forum, as well as automation features powered by AI that can be utilised to improve team efficiency with prepared answers to common questions. The single customer view across all channels enables business to provide a highly personalised service for their customers in less time to boost client relationships. Zendesk integrates with a number of 3rd party apps and ecommerce platforms such as Shopify, Magento, Salesforce.