Gorgias

Gorgias is an ecommerce help desk that enables D2C brand to collate all customer service queries and support tickets in one centralised location, making internal teams and problem solving more efficient.

Gorgias streamlines all customer service queries that come directly from a merchant's site, as well as cross-channel; email, SMS, Instagram, Facebook, into one simple dashboard with access to all relevant customer data and order history in the same place. This holistic customer view enables businesses to provide personalised service and faster response times.

The platform allows answers to common queries to be automated at scale, helping to improve team efficiency. Gorgias also has the ability to sync with paid ads so that support teams can answer queries and drive traffic to your website from all channels. The live chat feature also allows for real-time customer support throughout the customers shopping journey.

Goargias has deep integrations with Shopify, Magento and BigCommerce.